Privacy Policy — How jalevo Protects Your Data

Section 2

How We Use Your Data

jalevo uses your personal data only for legitimate purposes that are directly connected to the operation of the platform, the safety of our players, and compliance with applicable legal and regulatory obligations. We do not use your data for purposes that are incompatible with the reason it was originally collected without first obtaining your consent.

2.1 Account Management and Platform Access

Your registration data is used to create and manage your jalevo account, authenticate your identity when you log in, process deposits and withdrawals, maintain your transaction history, and communicate with you about account-related matters including security alerts, withdrawal confirmations, and promotional offers where you have opted in to receive them.

2.2 Legal Compliance and Anti-Fraud

jalevo is legally obligated to verify player identities, maintain transaction records, and report certain activities to relevant authorities in accordance with applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations. Your personal data — particularly KYC documents, transaction records, and IP/device data — is used to fulfil these obligations, detect and investigate suspicious activity, and prevent fraud, bonus abuse, and multi-account violations.

2.3 Responsible Gaming

Usage and behavioural data, including your betting history, session duration, deposit frequency, and loss patterns, is analysed by jalevo's responsible gaming systems to identify potential indicators of problem gambling behaviour. Where such indicators are identified, jalevo may contact you to offer responsible gaming tools, place temporary restrictions on your account, or escalate the matter to a senior responsible gaming officer.

2.4 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to improve the performance, reliability, and user experience of the jalevo platform. This includes identifying popular games, optimising page load times, resolving technical errors, and informing future product development decisions. Where analytics tools are employed, they are configured to respect your privacy in accordance with this policy.

2.5 Marketing Communications

With your consent, jalevo may send you promotional communications about new games, seasonal offers, deposit bonuses, and platform updates via email, SMS, or WhatsApp. You may withdraw your consent to receive marketing communications at any time by contacting the support team or updating your notification preferences in Account Settings. Withdrawal of marketing consent does not affect your ability to use the jalevo platform.

Section 3

Data Sharing and Disclosure

jalevo does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and in each case we require the recipient to maintain appropriate data protection standards consistent with this policy.

3.1 Payment Processing Partners

To process your deposits and withdrawals, jalevo shares the minimum necessary financial data with our payment processing partners including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners. These partners process your payment data solely for the purpose of completing your transaction and are contractually prohibited from using it for any other purpose.

3.2 Game Providers

The jalevo game library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, certain technical data (such as a session token, your account currency, and your current balance) is shared with the relevant game provider to initialise the game session. Game providers do not receive your name, contact details, payment information, or KYC documents.

3.3 Identity Verification Services

jalevo uses third-party identity verification services to assist with the KYC process. These services receive a copy of your submitted identity documents for the sole purpose of verifying their authenticity and confirming your identity. They are contractually bound to process this data only for verification purposes and to maintain appropriate security standards.

3.4 Legal and Regulatory Disclosures

jalevo may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the rights and safety of jalevo, our players, or third parties, or to comply with a valid legal process. jalevo will notify you of such a disclosure where legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a substantial portion of jalevo's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from the transaction before the transfer takes effect.

Section 4

Cookies and Tracking Technologies

jalevo uses cookies and similar tracking technologies on the platform to ensure the website functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the platform. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used across the internet to make websites work efficiently, to remember user preferences, and to provide information to website operators about how their site is being used. Cookies set by jalevo are first-party cookies; cookies set by our third-party service providers (such as analytics or game providers) are third-party cookies.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling certain cookies may affect the functionality of the jalevo platform — in particular, blocking essential session cookies will prevent you from logging in. Instructions for managing cookies in commonly used browsers are available via the browser's own help documentation.

Section 5

Data Retention

jalevo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention periods apply to the main categories of data we hold.

• Account and Registration Data: Retained for the duration of your active account relationship with jalevo, and for a minimum of five years following account closure, in order to comply with anti-money-laundering record-keeping obligations.
• KYC / Identity Documents: Retained for a minimum of five years from the date of the last transaction on your account, in line with AML regulatory requirements. Where a longer retention period is required by applicable law, that longer period applies.
• Transaction and Financial Records: Retained for a minimum of five years from the date of each transaction. These records are required for financial audit, dispute resolution, and regulatory reporting purposes.
• Usage and Behavioural Logs: Session logs and usage data are retained for up to 24 months from the date of collection, after which they are anonymised or deleted. Anonymised aggregate data may be retained indefinitely for analytics purposes.
• Customer Support Communications: Support chat logs and email correspondence are retained for up to three years from the date of the last interaction, or longer where an open dispute is ongoing.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as your account is active, and for three years following account closure, to demonstrate compliance with consent requirements.

When your data is no longer required for the above purposes, jalevo will securely delete or anonymise it using industry-standard methods that prevent reconstruction of the original data. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until deletion can be completed.

Section 6

Data Security Measures

jalevo takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction. No system is completely immune to risk, but the following measures represent jalevo's commitment to maintaining a robust security posture.

6.1 Encryption

All data transmitted between your device and the jalevo platform is protected using TLS (Transport Layer Security) encryption. Data stored on jalevo's servers — including account credentials, KYC documents, and financial records — is encrypted at rest using AES-256 encryption. Passwords are never stored in plain text; they are hashed using a modern cryptographic algorithm with unique salting per account.

6.2 Access Controls

Access to systems containing personal data is restricted to jalevo staff who have a legitimate operational need for that access. Role-based access control (RBAC) ensures that each staff member can only access the data categories required for their specific function. KYC documents and financial records are subject to additional access restrictions and are accessible only to authorised compliance and finance personnel.

6.3 Security Monitoring

jalevo operates continuous security monitoring of its platform infrastructure, including automated detection of unusual login activity, suspicious IP patterns, and anomalous transaction behaviour. Where a potential security incident is detected, jalevo's security team will investigate promptly and take appropriate containment action.

6.4 Data Breach Response

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, jalevo will notify impacted players without undue delay, providing clear information about the nature of the breach, the data affected, and the steps we are taking in response. We will also notify relevant authorities as required by applicable law.

Section 7

Your Privacy Rights

As a jalevo player, you have a number of rights in relation to the personal data we hold about you. jalevo is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact the support team via live chat or email.

7.1 Right to Access

You have the right to request a copy of the personal data that jalevo holds about you, together with information about how it is being used. We will respond to data access requests within a reasonable period and will provide the information in a clear, structured format. A data access request will not affect your ability to continue using the jalevo platform.

7.2 Right to Rectification

If any personal data jalevo holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. Where the correction relates to core account details (such as your name or date of birth), we may require additional verification before making the change to protect account security.

7.3 Right to Erasure

In certain circumstances, you have the right to request that jalevo delete the personal data we hold about you. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that jalevo's legal obligation to retain certain records — particularly AML and KYC records for a minimum of five years — may limit the application of this right in respect of some data categories.

7.4 Right to Restrict Processing

You may request that jalevo restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request. During a processing restriction, jalevo may continue to store your data but will not actively process it beyond what is necessary to maintain the restriction.

7.5 Right to Object to Marketing

You have the right to withdraw your consent to receive marketing communications from jalevo at any time. To opt out of marketing emails, SMS messages, or WhatsApp promotional messages, contact the support team or update your notification preferences in Account Settings. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts.

7.6 Submitting a Privacy Request

To submit a data access, rectification, erasure, or restriction request, please contact jalevo support via 24/7 live chat on jalevo.net or by email at [email protected]. Please include your registered account name, email address, and a clear description of your request. We will acknowledge your request within two business days and aim to fulfil it within 30 days, or notify you if additional time is required.

Section 8

Contact and Complaints

If you have any questions about this Privacy Policy, about how jalevo handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact the jalevo data protection team using the details below.

8.1 How to Contact Us

• Live Chat: Available 24/7 at jalevo.net — the fastest way to reach the support team
• Email: [email protected] — for written privacy requests and formal enquiries
• WhatsApp: Available 09:00–24:00 Bangladesh Standard Time (UTC+6)

8.2 Updates to This Privacy Policy

jalevo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made, we will notify registered players via the email address associated with their account, or via a prominent notice on the platform. The updated policy will state the revised effective date at the top of the document. Your continued use of the jalevo platform following notification of an update constitutes acceptance of the revised Privacy Policy.

8.3 Complaints

If you are not satisfied with jalevo's response to a privacy request or complaint, you have the right to escalate the matter. jalevo encourages players to contact the support team first so that we have the opportunity to resolve the issue directly. Where the matter cannot be resolved to your satisfaction, you may raise a complaint with the appropriate data protection authority in your jurisdiction.